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Frequently Asked Questions

Custom Shutters & Cabinet Services in Western New York

Browse some of our most frequently asked questions to learn more about Shutterworks Inc and what you can expect when working with our team. From custom shutter design to installation and specialty services, we’ve put together answers to help make your decision easier.

If you don’t see your question below, feel free to contact us — we’re always happy to help.

General Questions About Our Services

  • Are your shutters custom-made or pre-fabricated?
    All of our shutters are custom-made. Each project begins with precise measurements to ensure a perfect fit. Our shutters are designed, built, and finished to match your space, style, and functional needs — not pulled from a one-size-fits-all inventory.
  • Where are your shutters made?
    Many of our shutters are designed, built, and finished locally in Western New York. For certain product lines, we also partner with trusted manufacturers who meet our strict quality standards. Regardless of origin, every product we offer is carefully selected for durability and performance.
  • Do you offer professional installation?
    Yes. Professional installation is included with our services. Our experienced installers ensure your shutters are properly fitted, operate smoothly, and look finished once installed.
  • Can you handle specialty-shaped or non-standard windows?
    Absolutely. We specialize in custom solutions, including arched windows, French doors, bay windows, rake-top windows, and other unique shapes. Custom design is one of our core strengths.
  • Do I need to be home during installation?
    In most cases, yes. Being present allows us to review the final installation with you, ensure everything meets expectations, and answer any questions before we leave.

Service Areas & Scheduling

  • What areas do you serve?
    Shutterworks Inc proudly serves Buffalo, Rochester, and all of Western New York. We also travel beyond these areas for select projects.
  • How long does the process take?
    Timelines vary depending on the scope of the project, materials selected, and custom details. During your consultation, we’ll provide a clear timeline so you know what to expect.

Cabinet & Additional Services

  • Do you offer cabinet door replacement and cabinet painting?
    Yes. In addition to custom shutters, we offer cabinet door replacement and cabinet painting services. These options are ideal for refreshing kitchens and cabinetry without a full remodel.
  • Do you sell hardwood lumber directly?
    Yes. We offer select hardwood lumber for purchase, with availability depending on species and supply. Please contact us for current options and pricing.

Have More Questions?

If you have additional questions about our custom shutters, cabinet services, or installation process, we encourage you to reach out. Our team is happy to provide guidance, explain options, and help you determine the best solution for your home or business.

Why Choose Shutterworks Inc?

  •  – Over 20 years of experience in custom craftsmanship
  •  – Locally crafted, professionally installed products
  •  – Premium materials and attention to detail
  •  – Personalized service from consultation to installation
  •  – Serving Buffalo, Rochester, and Western New York
With over 20 years of experience, Shutterworks Inc delivers custom, American-made craftsmanship you can trust from consultation to installation.

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